Terms of service

1. Introduction

PixelWave Labs ("we," "us," "our") provides custom and personalized products using advanced printing and engraving technologies. These terms and conditions govern your use of our website and the services provided by PixelWave Labs.

2. Use of the Website

Account: You may be required to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Orders and Personalization

Placing Orders: To place an order, you must provide accurate and complete information, including details for personalization.

Image Uploads: You may upload images for customization. You represent and warrant that you have the right to use and upload the images and that they do not violate any intellectual property rights or applicable laws.

AI Generation: We offer AI-generated designs based on your inputs. By using this feature, you agree to our use of AI technology to create personalized designs.

Approval: You will have the opportunity to review and approve the final design before production. Once approved, changes cannot be made.

4. Pricing and Payment

Pricing: All prices are listed on our website and are subject to change without notice. Prices are in US Dollars and include applicable taxes unless otherwise stated.

Payment: Payment is required at the time of placing the order. Your order will not be processed until payment is received.

5. Shipping and Delivery

Shipping: We offer various shipping options, which will be presented at checkout. Shipping costs are calculated based on your location and the chosen shipping method.

Delivery: Delivery times may vary depending on the shipping method and your location. We are not responsible for delays caused by shipping carriers or events beyond our control.

6. Returns and Cancellations

Personalized Products: Due to the custom nature of our products, returns are not accepted unless the product is defective or incorrect. Please review your order carefully before submission.

Cancellations: Orders can be canceled within 12 hours of placing the order. After this period, cancellations are not permitted.

7. Intellectual Property

Unless specified otherwise, all materials, including images, illustrations, designs, icons, photographs, and text, as well as other elements that are part of the website, are the intellectual property owned, controlled, or licensed by PixelWave Labs. The website in its entirety is protected by copyright and trade dress laws, with all worldwide rights, titles, and interests being the property of PixelWave Labs.

All other trademarks, service marks, product names, and company names or logos that appear on the website are owned by their respective owners. Unauthorized use of such trademarks, service marks, product names, and company logos, including reproduction, modification, distribution, or republication without the prior written permission of the respective owners is strictly prohibited.

The content on the website is designed exclusively for personal, non-commercial use. You are permitted to download or copy the materials displayed on the website solely for your own personal use. No right, title, or interest in any downloaded materials or software is conveyed to you as a result of any such downloading or copying. You may not reproduce (except as previously noted), publish, transmit, distribute, display, modify, create derivative works from, sell, or otherwise exploit any of the materials on the website, the website as a whole, or any related software without the prior written permission of PixelWave Labs. Moreover, you are not allowed to frame any content, deep-link to the website, or scrape the website with automated agents without prior written consent from PixelWave Labs.

8. Limitation of Liability

Disclaimer: Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied.

Liability: To the maximum extent permitted by law, PixelWave Labs shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services.

You are required to use PixelWave Labs for lawful purposes only. You must not transmit through PixelWave Labs any material that violates or infringes in any way upon the rights of others, or that is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, or that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law. We reserve the right, at our sole discretion, to refuse to produce goods and/or to terminate your access to PixelWave Labs for any breach of this provision or any other provision of this Agreement.

9. Privacy

Data Collection: We collect and use personal information in accordance with our Privacy Policy. By using our website, you consent to such processing.

Security: We implement reasonable security measures to protect your information but cannot guarantee absolute security.

10. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website constitutes your acceptance of the revised terms.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Michigan. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Michigan.

12. Contact Information

If you have any questions about these terms and conditions, please contact us at: info@pixelwavelabs.com