Customize Your Own Wooden Keychain

Shipping Statement

Shipping Options:

• We offer standard shipping and express shipping options to cater to your needs.
• Standard shipping typically takes 3-5 business days, while express shipping ensures your order reaches you in 1-2 business days.

Shipping Costs:

• Shipping costs are calculated at checkout based on the weight of your order and your delivery location.
• Keep an eye out for promotions or free shipping offers that may be available during special events.

Order Processing:

• Orders are processed within 48 hours of being placed.
• You will receive a confirmation email with tracking information once your order has been shipped.

Tracking Your Order:

• You can easily track the status of your order by using the provided tracking number on our website.

International Shipping:

• We also offer international shipping options. Please note that additional customs duties and taxes may apply.

Return Statement

Return Period:

• You have 30 days from the date of delivery to initiate a return.

Items Eligible for Return:

• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Unfortunately, we cannot accept returns on [specific items such as undergarments, swimwear, etc.] for hygiene reasons.

Return Process:

• Log in to your account on our website and navigate to the "My Orders" section to initiate a return.
• Follow the provided instructions to complete the return process.

Return Shipping:

• Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

Refund or Exchange:

• You can choose to receive a refund to your original payment method or opt for an exchange for a different size or color, subject to availability.

Refund Processing Time:

• Refunds will be processed within 3 business days of receiving your returned items.

If you have any questions or need further assistance, please don't hesitate to contact our customer support team at info@pixelwavelabs.com.

Thank you for shopping with us!